Combines the duties of both a Local Support Engineer and potentially a Solution Delivery Engineer for at least one specific product
Is responsible for pre-installation, configuration, and testing of the solutions deployed by eWS. Accordingly, strong technical knowledge and skills in areas such as database usage, network protocols, or Unix familiarity are required.
Is responsible for front line support and maintenance of system components for the eServGlobal product range.
Experienced in software utilization, and can work independently to analyze problems and implement workarounds through proper observance of Support standards and conventions. He must have good communication skills, and will maintain contact with customers and their representatives while diagnosing and fixing faults.
Essential skills and Experience
Knowledge & Experience Experience with network and multimedia components in mobile, fixed, or Internet telecommunications environments.
Experience with Unix (preferably Solaris), including scripting (shell, Perl, Python, etc.)
Good knowledge of Oracle-specific and/or generic SQL database concepts and operation, including scripting.
Experience with the protocols used by eSG products, including TCP/IP, SS7, INAP, CAMEL, MAP, H323, Sigtran (and its related subsets), etc.
Experience with different stages of software development lifecycles and software development fundamentals.
Experience with the creation and execution of test strategies, plans, and scripts.
Skills Excellent English oral and written communications skills.
Quickly learn new skills and technologies.
Quickly gain credibility and build successful relationships with customers, third parties, and eSG staff. This is especially so at a technical level.
Work effectively with people across multiple organizational, functional, geographic and cultural boundaries, and across a wide spectrum of technical and professional skills.
Please send your complete resume to:
or by using button below.
No comments:
Post a Comment